2007 Customer Survey

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1st Byte have invested in market research to help us better understand you, our customers, so we can keep improving and expanding our services in line with your needs.

We are pleased to discover that 95% of current customers surveyed anticipate continuing and expanding their relationships with us, and many of you were particularly impressed with our turnaround times and our high quality work. Thanks to all those who took part – we appreciate your input and will be making sure we take all your comments on board.

"Good value for money and quick turnaround" - Kevin Purdy Production Manager Pentagram

What are our strengths?

Our survey showed... Scoring based on 1 to 5 system, 5 being great and 1 being awful.

speed of turnaround - 90%
overall quality of print - 86%
overall quality of service - 80%
delivering on time - 80%
answering telephones - 78%
estimating promptly - 76%
being enjoyable to work with - 76%
attention to detail - 74%
calls returned - 72%

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